Disclaimer

Required third-party viewer notice

This software is not provided or supported by Linden Lab, the makers of Second Life.

NeuraCore is an independent third-party viewer. It is not affiliated with, endorsed by, or an official product of Linden Lab. Second Life and Linden Lab are trademarks of Linden Research, Inc. You remain responsible for how you use NeuraCore and must follow the Second Life Terms of Service, Community Standards and Third-Party Viewer Policy.

Linden Lab’s own Terms of Service are shown to you by NeuraCore when Second Life asks for them, and only you can accept them. NeuraCore never accepts them on your behalf, and no automation, script or AI route can: an avatar whose terms are waiting stays offline until a person reads them and agrees.

Important differences and audience

NeuraCore is a headless control client: it does not draw the 3D world and does not provide the full visual or audio experience of Linden Lab’s viewer. Automation, embedded Python and the optional AI controller can perform enabled actions for an avatar. Review Action Permissions and targets before use.

AI personalities, user messages and content received from Second Life may include adult themes when the account and region settings allow them. Those parts are not suitable for every audience.

Service boundaries and “as is” supply

NeuraCore is a software framework and protocol-orchestration client. It did not create and does not operate Second Life, Linden Lab’s services, the Second Life-compatible protocol, AI models or AI-provider services. Those independent services can change, fail, refuse a request or produce unexpected results.

NeuraCore is supplied “as is” and without a promise that every service or action will always be available, uninterrupted, accurate or suitable for a particular purpose. To the maximum extent permitted by law, NeuraCore’s supplier is not responsible for outages, disruption, failed or delayed actions, lost content or inventory, account restrictions, incorrect AI output, third-party changes, currency exchange results, payments, loss of money, loss of data or other direct or indirect harm arising from use of NeuraCore or a connected service. Nothing here removes a right that applicable law does not allow to be excluded.

Where to ask for help

For a NeuraCore problem, use the NeuraCore Support HUD in world. Do not ask Linden Lab or Second Life Support to diagnose NeuraCore itself.

For a Second Life account, platform, LindeX or Linden dollar transaction issue, contact Linden Lab through its official support. For AI billing, availability, model output or account issues, contact that AI provider. Do not open a NeuraCore ticket for a transaction settled by Linden Lab or for an AI provider’s own service; NeuraCore cannot reverse or correct those services’ records.

Abuse and loss of access

Do not use NeuraCore for attacks, denial of service, griefing, harassment, threats, stalking, fraud, impersonation, spam, malware, unauthorized access, privacy invasion, intellectual-property infringement, evading platform restrictions, money laundering, financing crime, exploiting residents, violating the Second Life Terms of Service or Community Standards, or any other unlawful or seriously unethical activity.

Such use may lead to suspension or permanent revocation of the offending avatar’s access to NeuraCore and its licences. Losing access this way does not open any right to a refund. An offender loses the access and does not get the money back, in whole or in part, and that is a term of the contract under which a licence is purchased rather than a decision taken afterwards.

An offender may also be refused any further licence. If one is nonetheless obtained and the offence is detected again, the avatar is banned again, and the new licence is not refunded either.

Relevant records may be preserved and disclosed to Linden Lab, a court, law enforcement, a regulator or another competent authority only when required by a valid legal request, court order or other applicable legal obligation.

Turning an AI into an offender

NeuraCore lets you put an AI behind an avatar and let it speak on its own. What that avatar says is still yours. Setting one up, or steering one, so that it insults residents or pushes them towards something unethical, dangerous or illegal makes you the offender, exactly as if you had typed every word of it yourself.

That covers, and is not limited to, encouraging or assisting suicide or self-harm, encouraging violence against anybody, talking a resident into a crime, sexual content involving minors or anybody presenting as one, and pressing somebody to hand over money, credentials or real-world identifying information.

Inside NeuraCore the consequence is the one above: suspension or permanent revocation of the offending avatar’s access and its licences, with no refund.

Outside NeuraCore the consequence can be far heavier, and nothing here shields you from it. If a resident harms themselves after a conversation with an automated avatar you provided, you are the person behind that avatar and you can be identified. Depending on how serious the harm was and where it happened, that can mean a criminal investigation, arrest, prosecution, imprisonment, and a civil claim from the people affected. That example is one of many and not the limit of them.

Passwords, licensing and heartbeat data

NeuraCore services do not collect or receive your Second Life avatar passwords. Saved avatar passwords remain encrypted on your own computer under your home directory in NeuraCore’s local workspace and are unlocked with your master password. They are used locally when the viewer connects your avatar to Linden Lab’s service.

The licensing service keeps the avatar names and UUIDs needed for licence holders and seat assignments, activation and product records, and limited security and support records. While NeuraCore runs, a heartbeat is normally sent every five minutes to show which avatars are connected and to help diagnose user-reported problems. It contains the client version, connected avatar and configured Master identities, the connection’s source IP address, operating-system and processor descriptions, graphics adapter, total memory, and total and free space on the volume where NeuraCore runs. It does not collect your computer name, local user name, MAC address, serial number, process list or avatar password. Live heartbeat rows expire after reporting stops; licensing, security and legally required records may be kept for their stated purpose.

Every login NeuraCore sends identifies the computer it comes from, in the same way Linden Lab’s own viewer does: a one-way fingerprint of this machine’s network adapter, the operating system and its version, and NeuraCore’s name and version number. The Third-Party Viewer Policy requires a viewer to identify the machine it runs on rather than disguise it. That fingerprint goes to the grid you are connecting to and nowhere else. It is not part of the heartbeat described above, and NeuraCore’s own services never receive it.

Website analytics

Google Analytics is active on NeuraCore’s public websites: neuracore.ch, this Wiki, the licensing page at licence.neuracore.ch, and the download page at download.neuracore.ch. It counts visits and helps us understand which pages are read, which browser and device types are used, and the approximate area a visit came from, under Google’s own service terms. To do that, Google receives the address of the page you are reading, the address of the page you came from, the headers your browser sends and your connection’s IP address, and sets its own cookies in your browser. It is not used on the support portal, and it never receives your avatar name, your avatar UUID, a support ticket or anything you typed into one. Browser settings, tracking protection and extensions that block it are respected: nothing on either site needs it to work.